Privacy Policy

Last Updated: August 3, 2025

Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Account Information: Email address, name (if provided), and authentication credentials
• Platform Information: Your device platform (iOS, Android, Web) and platform-specific user identifiers (such as Apple ID or Google ID when using social sign-in)
• Purchase Information: Transaction details for tour purchases, including purchase date and tour selections

Usage Information

We automatically collect certain information when you use our Service:

• Location Data: GPS coordinates and location information when you use tour features (only when location services are enabled)
• Device Information: Device type, operating system, app version, and unique device identifiers
• Usage Analytics: How you interact with the app, features used, and tour progress
• Audio Preferences: Settings for audio playback and tour preferences

Communications

• Support Requests: Messages you send through our contact forms or support channels
• Newsletter: Email address if you subscribe to our newsletter
• Feedback: Reviews, ratings, and feedback you provide about tours

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our ghost tour services
• Account Management: To create and manage your user account and preferences
• Purchase Processing: To process tour purchases and maintain purchase history
• Location Services: To provide GPS-guided tour navigation and location-based content
• Personalization: To customize your experience and recommend relevant tours
• Communication: To respond to your inquiries and send important service updates
• Analytics: To understand usage patterns and improve our Service
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage (Firebase/Google Cloud)
• Payment processing (Apple App Store, Google Play Store)
• Analytics and app performance monitoring
• Email communications and newsletter services

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes, such as court orders or subpoenas
• Government investigations or regulatory requirements
• Protection of our rights, property, or safety, or that of our users

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We regularly review and update our security practices
• Secure Infrastructure: We use reputable cloud providers with robust security measures

Your Rights and Choices

Account Control

• Access: You can access and update your account information within the app
• Deletion: You can delete your account and associated data by contacting us
• Data Portability: You can request a copy of your personal data

Location Services

• You can enable or disable location services through your device settings
• Disabling location services may limit tour functionality

Communications

• You can unsubscribe from our newsletter at any time
• You cannot opt out of essential service communications

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Maintain purchase records for customer support
• Improve our services through analytics (in aggregated, anonymized form)

Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Users

Our Service is hosted in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services:

• App Stores: Apple App Store and Google Play Store (for downloads and purchases)
• Social Sign-In: Google and Apple authentication services
• Maps: Third-party mapping services for navigation
• Analytics: Third-party analytics services (data is anonymized)

These third-party services have their own privacy policies, and we encourage you to review them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us using this contact form.